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What is Paratransit?
The COLT
Paratransit Service offers door-to-door transportation services
within Loveland's city limits for
individuals over the age of 60, and for individuals whose physical and/or
mental disabilities PREVENT them from using
fixed route bus service. Our goal is to provide independence and mobility for those who might
otherwise be socially isolated. Fore detailed information on our
Paratransit please
click here to download and/or print a copy of
our detailed Paratransit guide.
What does it cost?
The regular
fare for a single trip is
$2.00. Reduced fares of $1.00 are available for
those who qualify. For more information on
reduced rates please contact The House of Neighborly
Service at (970) 667-4939. Passes may be purchased in
advance by filling out a request form and sending to
410 E. 5th Street, Loveland, CO 80537 with payment or stopping by the
office during the hours of 8:00 AM - 12:00 PM or
1:00 PM- 4:00 PM, Monday through Friday.
When can I use it?
Paratransit operates Monday
through Saturday. Reservations are accepted the day
before up to two weeks in advance. Reservations may be made Monday thru Friday
from 8:00 AM until 4:00 PM. Reservations may be left
on voicemail between the hours of 8:00 AM and 4:00
PM, Saturday and Sunday, but are not guaranteed until confirmed
by COLT personnel. Reservation requests made
at any other times will not be confirmed.
Hours of Operation:
Monday through Saturday
6:38 AM - 6:38 PM
How do I know if I'm
eligible?
The first time you call us, we will get
your name and address in order to send you information and
eligibility forms. After forms are completed you will send them back
to COLT at 410 E. 5th Street, Loveland, Co 80537. For more
detailed information on the eligibility process, please refer to our
Paratransit Guide. If you are 60 years of age or
older, you are automatically eligible to use our
service, however, ADA eligible passengers receive
priority when scheduling trips. If you would like to apply for ADA
eligibility, please click here
to download an application.
What if I need to cancel
my ride?
Passengers must call to
cancel a reservation trip a minimum of two (2) hours
prior to the scheduled pick-up time. Failure to give
proper cancellation notice is defined as a
“no-show”. Three (3) or more "no-shows" in a
thirty (30) day period may result in a suspension of
service. A passenger who is not at the
designated pick-up location and misses a scheduled
trip is also defined as a “no-show”.
You may cancel your ride by
calling the COLT office at (970) 962-2700.
Cancellations may be left on voicemail at any
time day or night. Our phone system
will time stamp the incoming call. If a
passenger cancels a ride two hours or more before
the scheduled pick-up time, the passenger will not receive a penalty.
How soon do I need
to be ready?
You can help ensure COLT
will get you to your destination on time by being
ready at least 15 minutes before your pickup time,
being prepared to wait up to 15 minutes after your
pickup time, and watching for your driver. Drivers
will wait no more than five minutes from the time of
arrival for each rider.
If your driver has not arrived within 15 minutes of
your pickup time, please call us. We are committed
to providing you the best paratransit service
possible.
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