Customer Service Mission Statement

For more information call the City Manager's Office

at  970 962-2303


 

 

 

The City of Loveland sustains high quality customer service through personal accountability and professional commitment.

 

Customer Service Theme:         

We make a difference.

 

Service Values:

 

  We provide excellent service.

We will impress our customers with the quality and timeliness of our services in a pleasant and

friendly manner.

 

  We are honest and straightforward.

We will provide a genuine and consistent contribution each day and we will act with honor and goodwill.

 

  We practice teamwork.

We will search for opportunities to support our co-workers to create service delivery efficiencies.

 

 We value our customers.

We will treat everyone we encounter as we wish to be treated, with integrity and respect.

 

We welcome innovation and change.

We will encourage and support employee innovation, creativity, and adaptability to change.

 

The following set of core values service as a set of beliefs and principles that City of Loveland employees embrace:

 

  Accountability -- Be responsible for your action

 

  Integrity -- Be honest with our day-to-day activities and do the right thing all the time.

 

  Leadership -- Set the example and take the initiative at all levels in a timely and decisive manner.

 

  Quality -- Take pride in your work by doing the best you can.

 

  Respect -- Be cooperative by being sensitive to others needs.

 

  Safety -- Above all things know your job and limitations; perform in a safe manner.

 

 


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