Paratransit Service

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What is Paratransit?

The COLT Paratransit Service offers door-to-door transportation services within the federally mandated 3/4 of a mile of every fixed route, for individuals whose physical and/or mental disabilities PREVENT them from using fixed route bus service. Our goal is to provide independence and mobility for those who might otherwise be socially isolated. For detailed information please review our Paratransit guide, English [PDF] or Spanish [PDF].

What does it cost?

The regular fare for a single trip is $2.00. Reduced fares of $1.00 are available for those who qualify. For more information on reduced rates please contact The House of Neighborly Service at (970) 667-4939.

When can I use it?

Paratransit operates Monday through Saturday. Reservations are accepted the day before up to two weeks in advance. Reservations may be made Monday through Friday from 8:00 AM until 4:00 PM. Reservations may be left on voicemail between the hours of 8:00 AM and 4:00 PM, Saturday and Sunday, but are not guaranteed until confirmed by COLT personnel. Reservation requests made at any other times will not be confirmed.

Hours of Operation:

Monday - Friday 6:38 AM - 6:37 PM
Saturdays Only 8:48 AM - 5:37 PM

How do I know if I'm eligible?
The first time you call us, we will get your name and address in order to send you information and eligibility forms. After forms are completed you will send them back to COLT at 105 West Fifth Street, Loveland, Co 80537. For more detailed information on the eligibility process, please refer to our Paratransit Guide. If you would like to apply for ADA Paratransit eligibility, please download an application.
English [PDF]
Spanish [PDF]

What if I need to cancel my ride?

Passengers must call to cancel a reservation trip a minimum of two (2) hours prior to the scheduled pick-up time. Failure to give proper cancelation notice is defined as a “no-show”. Three (3) or more "no-shows" in a thirty (30) day period may result in a suspension of service. passenger who is not at the designate d pick-up location and misses a scheduled trip is also defined as a “no-show”. You may cancel your ride by calling the COLT office at (970) 962-2700; Cancellations may be left on voicemail at any time day or night. Our phone system will time stamp the incoming call. If a passenger cancels a ride two hours or more before the scheduled pick-up time, the passenger will not receive a penalty.

How soon do I need to be ready?

You can help ensure COLT will get you to your destination on time by being ready at least 15 minutes before your pickup time, being prepared to wait up to 15 minutes after your pickup time, and watching for your driver. Drivers will wait no more than five minutes from the time of arrival for each rider. If your driver has not arrived within 15 minutes of your pickup time, please call us. We are committed to providing you the best paratransit service possible.

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